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Shipping and Returns

Shipping, Returns and Exchanges

Shipping is free and we have a $10 International Express option.

Every effort will be made to ship items within one business day after your order is received.
Items shipped within New Zealand are expected to arrive within five working days or less depending on location.

If shoes are returned for a refund we will provide a full refund, excluding postage, to your credit card.

Unfortunately international customers will be charged a fee by their bank of approximately NZ$10

If you wish to return or exchange your shoes please return your shoes within 7 days of receipt.
Returns or exchanges must be unworn, shoes must be tried on carpet only.
Sorry but we will not exchange or refund shoes with marked soles.
We will send out one exchange without additional postage.
If shoes are returned for a refund we will provide a full refund, excluding postage, to your credit card.