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How to buy shoes online

At Minnie Cooper we want every customer to be very happy with their new shoes, so here is some info to help make ordering online easy.
If you'd like any advice we are here to help, feel free to email sales@minniecooper.co.nz

Before you order can you measure your feet so we can advise you on size.

There is quite a variation between styles ; if we have the measurement of your foot it helps us get the size that’s going to fit you well.

Draw around your largest foot, draw a line from heel to your longest toe and send us that measurement.

Let us know the style and colour you’d like, we will recommend the size for you to order.

We’re sorry to give you a job but we have a very good fit rate ad would like to keep it that way!

 

Exchanges/Returns

Shoes must be back in the post or couriered within seven days of delivery. If you can send them back sooner we would appreciate it, we need our stock back asap!
You are required to pay for return postage.
Shoes must be tried on carpet only, hard floors will mark soles.
We are very fussy about the quality of our shoes and cannot accept marked soles for exchange or return.
We will happily make one exchange without an additional shipping charge.
If you are returning shoes we will refund payment into your account as soon as we receive the returned shoes.

Shipping

Shipping is free within NZ and AUS
$25 to the rest of the world
We do not refund shipping costs but will ship one exchange without additional shipping charges